Every product you buy from EZoneOutlet.com is backed first by the product manufacturer's warranty. EZone Outlet's 30 day limited warranty against defects may also apply of merchandise that has been confirmed as defective by either the manufacturer or EZone Outlet. Items received damaged on arrival within 7 days of confirmed delivery date, EZone Outlet will replace the exact item free of charge. Due to licensing and copyright laws, we do not accept returns on software once a package has been opened. Defective software will be exchanged for the same title only according to EZone Outlet's limited 30 day warranty described above. Hardware confirmed as defective by the product manufacturer or EZone Outlet will be exchanged at our sole discretion within the first 30 days of ownership only. After 30 days the product manufacturer warranty is the only warranty in effect. Terms and conditions may vary by product or manufacturer. EZoneOutlet.com will assist customers whenever possible in gaining satisfaction with product manufacturers. Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. No returns will be accepted without an RMA number issued by EZoneOutlet.com or when the product manufactures or distributors return policies supersede ours. We reserve the right to refuse your return if you fail to comply with our policy.

EZone Outlet does not reimburse for return shipping, no matter the reason (miss-shipment, defective, etc.). No call tags/return labels will be issued. The end buyer/member will be responsible for shipping back to the supplier.

All sales are final after 7 days have expired from original purchase date.

RMA Request Form will be sent to you via email immediately after you notify us with the problem.

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